PLEASE READ BEFORE YOU ORDER

Terms and Conditions for ordering

As your baker, I agree to create the described cake or sweets in a timely and agreed manner. The following conditions apply:

• A full payment is required to consider this an order and contract for services to be rendered in your behalf. this secures your date and is retained as a booking fee cannot be credited toward future cake orders or returned if canceled by the customer. Any changes to this order must be made no later than two (2) weeks prior to pick up. Any changes requested with less 2-week notice cannot be guaranteed and may subject to additional rush-order charges based upon time and product availability. 

•  Partial refunds are decided on a case-by-case basis, but please note that MAMACITAS SWEETS AND BAKERY LLC DO NOT provide any refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference or any travel damage that the product can have once you have the product in your hands and you accepted MAMACITAS SWEET AND BAKERY LLC IS NOT RESPONSIBLE FOR ANY TRAVEL DAMAGE   

PICK UP DAY 

All the items must he picked up in a time according to the pickup time and day the customer arranged with Mamacitas sweets and Bakery LLC,  a late FEE WILL FEE OF $25 dls WILL BE APPLIED to the order of the item that is not pick up on time and the item is not gone be released to the client until the $25.00 fee is been paid, 15 minutes grace are  tolerable after that  $25 dls fee is is gone be applied. However, if the client call letting us know that they are running late with in at least one hour before the fee will not be applied.

SAFE TRAVEL RECOMMENDATIONS

Here are our top tips for getting your cakes home –safe  travel

*FLAT SURFACE�

*NOT IN PASSENGER LAP �

*NOT IN CAR SIT�

 PLEASE MAKE ROOM BEFORE YOU PICK UP THE CAKE ������

1.- When carrying your cake it is important that the cake is kept flat. Avoid tipping the box back towards your chest as this leads to dents in the cake and can also break details such as models and such flowers.

2.- There are two good places in the car for your cake. The footwell of the passenger seat or the boot. This is because they are both flat surfaces.

3.- Please please please Ensure you have room in your car before collecting the cake as this makes collection so much easier and avoids damage to the cake. This way you are not holding a cake with one hand and trying to clear space with the other. (And you don’t want to be putting your cake on the floor)

4.- When transporting your cake do not put the cake on the back seat of the car. The reason for this is that the seats aren’t flat and the cake will tip backwards. 

When you get the cake home keep the cake at room temperature, out of direct sunlight.

Last but not least – ENJOY!!!

DO NOT put the cake in the trunk and on the car seats.

Trunk: It is too hot in the trunk. The cake can also slide causing damage to the design.

Car Seats: Car seats are slanted. It may cause the cake to tip over. Any sudden breaks give the cake a chance to slide.

                                                   ��ALLERGY NOTICE��

Every product produced in our location is made with shared equipment that may have come in contact with ingredients containing allergens including but not limited to: Peanuts, Tree Nuts, Soy, Dairy, Eggs, Gluten, Wheat, etc. If you have food allergies, it is advised that you do not consume our products.

*Our food is made in a home kitchen, not inspected by the Department of health State of Louisiana *

-PICTURES

 I do not share pics of the cake before delivery/ pick up. Many reasons but the most important is that I dont like to take away that 1st cake impression, it's really exciting and it's important for me that you or your child have that moment. 

-WALKS IN

 For security and safety measures *We reserve the privacy of our home*, we don't take walks in at the moment, all the orders are curbside pickup, that means that we bring the product to your car, I'm located in an apartment complex on the second floor, so prefer to bring everything to your car so please check in with a text or phone call.

Thank you 

Karla Butler 

owner